Do I need to book in advance?+
Yes, all classes must be booked in advance through our website or app. Walk-ins are not permitted.
How early should I arrive?+
Please arrive 5–10 minutes before your scheduled class.
What should I wear?+
Wear comfortable activewear that allows you to move freely.
Do I need grip socks?+
Yes, grip socks are required for all Reformer classes.
Can beginners join?+
Absolutely! Our classes are suitable for all fitness levels.
What happens if I cancel?+
Cancellations must be made at least 2 hours before class.
What if I’m late?+
Arrivals more than 10 minutes late may not be permitted.
Can I use my phone?+
Phones should remain on silent and away during class.
Can I attend if pregnant?+
Yes, please inform us beforehand and ensure medical clearance.
Injury or medical condition?+
Please inform your instructor before class.
Do you offer refunds?+
All packages are non-refundable and non-transferable.
Photos/videos?+
Allowed before/after class. Respect others’ privacy during sessions.
What should I bring?+
Bring water, grip socks, and a positive mindset.
Can my partner come in?+
Pilatté is a women-only space. Visitors are not permitted unless authorised.